FAQ
Find answers to our most frequently asked questions.
Find answers about our PRODUCTS
PRODUCT INFORMATION
What are Slevora products made from?
Our items are crafted using high-grade mulberry silk and carefully selected materials designed to support comfort, skin health, and better rest without harsh chemicals or irritants.
Are your products safe for sensitive skin?
Yes. Our silk and fabrics are gentle, hypoallergenic, and naturally soft on the skin. They help reduce friction, irritation, and puffiness.
How does the Silk Heated Eye Mask work?
It uses adjustable warmth and deep-pressure relaxation to soothe tired eyes, ease tension, and support deeper sleep fully wireless and easy to recharge.
Is the heat safe to use nightly?
Absolutely. The temperature stays controlled and comfortable, designed for nightly use without overheating.
Will the eye mask help with puffiness?
Yes. Gentle heat and silk fibers support healthy circulation, helping reduce puffiness and aiding a brighter, more rested look.
Are your products cruelty-free?
Always. Slevora never tests on animals and sources with strict ethical guidelines.
Where are Slevora products made?
We work with trusted, high-quality manufacturing partners in Asia and Europe to ensure premium production standards.
Are your materials sustainable?
We prioritize longevity, safe materials, and responsible manufacturing to reduce waste and build products that truly last.
Find answers about our SHIPPING
SHIPPING
Where do you ship from?
We ship from our international distribution centers for fast, reliable delivery depending on your region.
Can I track my order?
Yes. Once your order is shipped, you’ll receive a tracking link to follow your package in real time.
What if my order is late or missing?
Contact us anytime our support team will locate your package or arrange a replacement if needed.
Can I change my shipping address?
Yes, if the order hasn’t shipped yet. Message us immediately and we’ll update it for you.
Find answers about our RETURNS
RETURNS
What is your return policy?
You have 90 nights, risk-free, to try your Slevora products. If you’re not fully satisfied, you can request a return no stress.
How do I return my package?
Simply reach out to our support team and we’ll guide you through the quick return process.
When will I be refunded?
Refunds are issued once we’ve processed your returned item typically within 1–5 business days.
What if I received a damaged or faulty item?
We’ll replace it immediately. Just send us a message with your order number.
Find answers about our CARE FOR YOUR SILK
CARE FOR YOUR SILK
How should I wash my silk items?
Hand-wash or machine-wash on a delicate cycle using cold water and a gentle detergent.
How often should I wash my silk items?
Every 1–2 weeks is ideal to keep them clean and maintain their softness and shine.
Can I use the dryer?
We don’t recommend it. Air-drying keeps your silk smooth and long-lasting.
How do I care for the heated eye mask?
The silk cover can be gently washed. The heating core should never be submerged in water.
Can heat affect the silk?
No the mask’s heat settings are designed to stay within a safe range for both your skin and the fabric.
Is washing at 30°C enough?
Yes. Silk prefers cool water to protect the fibers and color.
"Great quality stuff for everyone who is looking for new trends. Customer support was super understanding when I ordered at the wrong address, and helped me replace it. Thanks, slevora!"
Sofia R. Alberta, Londen.